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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A pop-up menu will show up. It comprises detailed info about all the operations that you can perform on the page in question. Each pop-up menu appears on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast variety of how-to videos explaining how to use our hosting Control Panel. They're designed for those of you who want to see how things are getting done rather than just reading articles. In this way, everyone can quickly get to know our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't find the solution you are looking for, take a glimpse at our comprehensive FAQ database, which contains questions asked by actual clients and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new articles in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can contact our great team of customer support engineers available 24-7 and eager to assist you with any query. Each support ticket you submit will be replied to in less than 1 hour (the average support ticket response time being about 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 66206

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com